Our EU customers have, and always will be, a very important part of our business. We will continue to do what we can to ensure that we're able to provide great products and service throughout the EU.
For UK customers this means that VAT will be shown in the price you pay at checkout. Our product prices will remain the same as they currently are.
For EU customers you will checkout without paying VAT on the prices of your products. However, this VAT will be payable locally when the products arrive in your country (known as DAP). Product prices, including the eventual payment of VAT locally, will remain essentially the same as they currently are.
HOW WILL IT WORK FOR EU CUSTOMERS
What Will Happen Between Now and the 1st January 2021?
It is possible that EU customers may be charged VAT twice on orders placed between the 22nd December and the 31st December. This may occur because we are still collecting VAT at the point of sale until the 31st December, but orders may be in transit and not arrive until after the 1st January 2021.
If this does occur, we will be issuing refunds on the VAT paid at point of sale. Please retain records of any VAT paid and contact us should this occur with your order.